F.A.Q:

I LIKE AN ITEM. HOW DO I BUY IT?

If you are interested in one or more items from Darklands, please use the “Inquire/Buy” link or email us. We will answer all your questions promptly and work with you on selecting the appropriate size and arranging payment and shipping.
Kindly note that prices are non-negotiable and any messages of this nature will go unresponded.

WHY DO YOU NOT MEASURE ITEMS?

Measurements are not an accurate way of determining fit, as garments vary widely in their cut and structure, particularly among different brands. By trying things on ourselves and having a direct conversation with our clients, our ratio of success in selecting appropriate sizing is about 96%, much higher than people who measure items.

HOW DO I PAY?

Paypal is the fastest, most secure and efficient way to pay online. It’s safe and easy to use. If you don’t have it, you can create an account on www.paypal.com. Alternatively, you can send us a Wire Transfer.
We do not accept payment by credit card for internet purchases. In store, we accept Visa, Mastercard, Amex, UnionPay and EC cards, as well as, cash.

HOW MUCH IS MY ITEM IN USD (OR OTHER CURRENCY)?

The only accepted currency at Darklands is the Euro. For a quick reference, you can convert any currency into Euros at www.xe.com, updated daily.
However, please note that the exchange rate for your purchase will be ultimately determined by Paypal or your financial institution.

WHERE ARE THE ITEMS SHIPPED FROM?

Everything we sell is shipped from our physical store in Berlin, Germany.

WHAT IF MY ITEM DOESN’T FIT?

Please notify us immediately upon arrival; the faster we get your item back, the faster we can replace it.  Items can be returned for the correct size, a different item or a Credit Note for later use from www.nagnagnagshop.com or darklands.berlin .
Within the EU we can refund your money; however, please bear in mind that you will be denied online service from that point onwards.

Please note we will not accept any parcel without a name and address clearly labeled on the outside of the box. All items must be unworn and complete with bags, tags, etc and on their way back to us within 7 days of arrival at your door.

Please also note that returns from outside the European Union which are subject to customs clearing will be charged the mandatory 95€ Customs Processing Fee.

CAN I USE A DIFFERENT COURIER FOR SHIPMENTS AND/OR RETURNS?

Certainly, but it will be at your own cost. We do not recommend shipping by FedEx or EMS, as these are (in our experience) the slowest, and can be more expensive than DHL.

ARE ITEMS TRACKABLE?

Yes.  Tracking numbers are provided automatically by DHL.

IT HAS BEEN X DAYS AND MY PACKAGE HAS NOT YET ARRIVED. IS IT LOST?

It is extremely rare that packages go missing with DHL, however if (and only if) the last updated date on your tracking results is more than 10 days old, feel free to contact staff(at)darklandsberlin.com and we will look further into it.

CAN YOU GIVE ME DIRECTIONS TO YOUR CURRENT LOCATION?

Directions are available here.

.

Download the full EU legal jargon terms and conditions here.

Our Privacy Policy and Cookie Policy is available here.